Privacy Policy

Last Updated: September 3, 2026

NexBio respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting support, or interacting with our online services.

This Privacy Policy explains what information we may collect, how it may be used, when it may be shared, and the choices available to you regarding your personal information.

By using the NexBio website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Billing and shipping information
Account information
Order and transaction details
Customer support communications
Research product inquiries
Information submitted through website forms

We may also automatically collect certain technical information when you use our website, including device type, browser type, IP address, operating system, referral source, pages visited, and general website interaction data.

2. How We Use Your Information

NexBio may use collected information to:

Process and manage orders
Provide shipping and order updates
Respond to customer and research-related inquiries
Maintain customer accounts
Provide access to relevant product and order information
Improve website functionality and user experience
Maintain website security
Detect or prevent fraudulent or unauthorized activity
Comply with applicable legal and regulatory requirements
Send permitted service or marketing communications

We do not use personal information to provide medical advice, diagnosis, treatment, or clinical services.

3. Order and Payment Information

When you place an order, certain information is required to process the transaction.

Payment information may be collected and processed by authorized third-party payment providers. NexBio may not directly store complete payment card information when transactions are processed through external payment platforms.

Payment providers process information according to their own privacy and security policies.

4. Research Product Information

NexBio supplies products exclusively for laboratory research purposes.

Information submitted during a product inquiry, documentation request, Certificate of Analysis request, or research order may be used to provide product-related support and fulfill legitimate research supply requests.

NexBio products are not intended for human or veterinary use.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, remember preferences, improve performance, and measure website traffic.

Cookies may include:

Essential website cookies
Functional cookies
Analytics cookies
Performance cookies
Advertising or marketing cookies, where applicable

You may be able to manage or disable certain cookies through your browser or available website privacy controls.

Disabling essential cookies may affect some website functions.

6. Analytics

NexBio may use analytics services to better understand how visitors interact with our website.

These services may collect information such as pages viewed, approximate location, device information, browser information, session activity, and referral data.

Analytics information may be used to improve website usability, content, navigation, and performance.

7. How We Share Information

NexBio does not sell personal information in exchange for monetary payment.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting providers
Email and communication platforms
Analytics providers
Fraud prevention and security providers
Professional or legal service providers

These parties may receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, or governmental request.

8. Data Security

NexBio uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no online platform, transmission method, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Fulfill orders
Maintain transaction records
Provide customer support
Meet accounting or tax obligations
Resolve disputes
Enforce agreements
Satisfy legal or regulatory requirements
Protect website and business security

Retention periods may vary depending on the type of information and applicable requirements.

10. Marketing Communications

If you choose to receive promotional communications from NexBio, we may send information about products, research catalog updates, promotions, or company announcements.

You may unsubscribe from marketing emails using the unsubscribe option included in applicable communications.

Transactional messages related to orders, account activity, security, or customer support may still be sent when necessary.

11. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request information regarding certain disclosures
Opt out of certain marketing communications
Manage applicable cookie preferences

Some requests may be subject to identity verification, legal exceptions, record-retention requirements, or other limitations permitted by law.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where required by law, NexBio will process qualifying privacy requests in accordance with applicable requirements.

To submit a privacy-related request, contact us using the information provided below.

13. Third-Party Links

The NexBio website may contain links to external websites or third-party services.

NexBio is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage users to review the privacy policy of any external service they choose to access.

14. Children’s Privacy

The NexBio website and research products are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected improperly, we may take appropriate steps to delete it.

15. Research Use Only

NexBio products are supplied strictly for laboratory research use only.

They are not intended for human or veterinary use, consumption, diagnosis, treatment, cure, or prevention of disease.

Nothing contained on the NexBio website should be interpreted as medical, therapeutic, clinical, or veterinary advice.

16. Changes to This Privacy Policy

NexBio may update this Privacy Policy periodically to reflect changes in website functionality, business practices, legal requirements, or privacy standards.

When changes are made, the revised version will be posted on this page with an updated effective date.

We encourage users to review this Privacy Policy periodically.

17. Contact NexBio

For questions regarding this Privacy Policy or requests concerning personal information, contact:

NexBio
Email: support@nexbio.com
Support: Monday to Friday
Website: NexBio official website

Privacy Request Subject Line

Privacy Request